Effective Date: Sep 22, 2026
At SENSE+ Skincare & Wellness, we are committed to providing a safe, professional, and elevated
experience for every client. These policies are designed to ensure consistency, fairness,
appropriate treatment follow-up, and the highest standard of care.
By booking an appointment, purchasing a service, package, membership, or gift card, or receiving
treatment at SENSE+, you acknowledge and agree to the policies below.
1. Appointments & Booking
Appointments may be scheduled online or with the assistance of our team. A valid phone number,
email address, and payment method or deposit may be required to secure an appointment.
Clients are responsible for providing accurate contact and health information and for notifying
SENSE+ of any relevant changes before treatment.
SENSE+ reserves the right to modify appointment availability, treatment timing, or provider
assignment when reasonably necessary.
2. Cancellation & Rescheduling
We kindly require at least 24 hours’ notice for cancellations or rescheduling.
Cancellations or rescheduling requests made within 24 hours of the scheduled appointment may
be subject to a $30 late cancellation fee, loss of deposit, or forfeiture of the applicable prepaid/
package session.
Cancellation requests may be submitted through the client’s online account or by contacting
SENSE+. The timestamp of the request will determine whether a cancellation fee applies.
Repeated late cancellations or rescheduling may result in deposits being required for future
appointments or limitations on future booking privileges.
3. Late Arrivals & No-Shows
Clients are encouraged to arrive on time so that the full treatment experience can be provided.
Arrivals more than 10 minutes late may result in a shortened treatment, modification of the
scheduled service, or rescheduling, depending on provider and room availability.
No-show appointments are subject to a $50 fee, loss of deposit, or forfeiture of the applicable
prepaid/package session.
Repeated late arrivals or no-shows may result in limited future booking privileges or prepayment
requirements.
4. Refund & Final Sale Policy
All sales of completed services, packages, prepaid treatments, memberships, promotional
services, and gift cards are final and non-refundable except where otherwise required by
applicable law.
Completed services are not eligible for refund solely because the client is dissatisfied with the
subjective outcome or because the result differs from the client’s expectations.
Refunds are not guaranteed and, where SENSE+ elects to consider an exception, such requests
are reviewed on a case-by-case basis at SENSE+’s sole discretion, subject to applicable law.
Any refund approved by SENSE+ will generally apply only to the unused and eligible portion of a
purchase. Services already rendered, sessions already redeemed, administrative charges,
deposits, promotional value, complimentary services, and other consumed benefits may be
deducted from any amount considered for refund.
Where appropriate, SENSE+ may require the client to sign a written acknowledgment,
settlement, and/or release agreement before an exceptional refund or other resolution is issued.
Approval of an exception in one situation does not create an obligation to provide the same
exception in another situation.
5. Treatment Concerns & Required Follow-Up
If you experience an unexpected reaction, concern, or dissatisfaction following treatment, please
contact SENSE+ promptly so that our team can appropriately assess the situation.
Clients may be required to return for an in-person assessment before SENSE+ can evaluate a
treatment-related complaint, determine whether corrective care is appropriate, or consider any
request for refund, credit, complimentary follow-up, or other resolution.
Without an appropriate evaluation, SENSE+ may be unable to verify the reported condition,
determine its cause, assess whether it is related to the treatment, or recommend appropriate next
steps.
Accordingly, SENSE+ reserves the right to decline requests for refunds, credits, corrective
treatments, or other remedies when a client declines or fails to participate in a reasonably
requested assessment or follow-up, except where an in-person assessment is impracticable or
applicable law requires otherwise.
Photographs, clinical notes, treatment records, and follow-up documentation may be used in
evaluating treatment concerns.
6. Individual Results & No Guarantee
Aesthetic and wellness treatments affect each individual differently.
Results may vary based on factors including, but not limited to:
- age and individual physiology;
- skin, hair, or body condition;
- lifestyle and health factors;
- prior treatments;
- treatment frequency;
- adherence to recommended protocols; and
- compliance with pre-treatment and post-treatment instructions.
While SENSE+ strives to provide high-quality services and appropriate treatment
recommendations, no specific result, degree of improvement, duration of result, or individual
outcome can be guaranteed.
The absence of a desired or expected result does not, by itself, constitute improper treatment or
create an entitlement to a refund.
7. Packages & Prepaid Services
All packages and prepaid services are:
non-refundable, non-transferable, and have no cash value, except where otherwise required by
law.
Packages must be redeemed within the applicable validity period disclosed at the time of purchase. Unused sessions remaining after expiration may be forfeited.
Package pricing reflects a discounted commitment to multiple treatments. If SENSE+ approves an
exceptional cancellation or refund of a partially used package, services already received may be
recalculated at the applicable single-session or non-package rate, and any promotional or
complimentary value may be removed before determining any remaining balance.
Package benefits, promotional pricing, complimentary treatments, and discounts cannot be
redeemed for cash.
8. Memberships
Membership fees and benefits are non-refundable once charged or used, except as otherwise
required by law or expressly stated in the applicable membership agreement.
Membership benefits:
- are intended for the enrolled member only unless otherwise stated;
- have no cash value;
- may not be combined with certain promotions; and
- are subject to the specific terms disclosed at enrollment.
Any cancellation, renewal, freeze, or termination terms contained in a separate membership
agreement will govern where applicable.
9. Promotional Offers & Complimentary Services
Promotional pricing, special offers, complimentary treatments, vouchers, and promotional credits
are subject to the specific terms of the promotion.
Promotional value is not redeemable for cash and generally cannot be transferred, extended,
combined with other offers, or applied retroactively.
Complimentary services and promotional benefits have no cash refund value.
SENSE+ reserves the right to correct typographical, pricing, or promotional errors.
10. Gift Cards
Gift cards are subject to the terms provided at purchase and applicable law.
Gift cards may not be redeemed for cash except where required by law and may not be used to
purchase another gift card unless expressly permitted.
Lost or stolen gift cards may not be replaceable unless SENSE+ can verify the original transaction
and remaining balance.
11. Treatment Suitability & Client Responsibilities
Clients are responsible for providing truthful and complete information regarding medical history,
medications, allergies, pregnancy status, recent procedures, and other information relevant to
treatment safety.
SENSE+ may postpone, modify, decline, or discontinue a treatment when our staff or medical
professionals determine that treatment may be unsuitable, unsafe, or outside the appropriate
scope of service.
A client’s failure to disclose relevant information may affect treatment eligibility, results, and
SENSE+’s ability to address subsequent concerns.
12. Treatment Documentation, Photos & Privacy
Before, during, or after treatment, SENSE+ may take photographs or videos for purposes such as:
- treatment documentation;
- progress tracking;
- quality assurance;
- provider communication; and
- maintenance of appropriate treatment records.
Treatment-related photographs and videos are maintained for internal or clinical/documentation
purposes only, unless the client separately provides written authorization permitting marketing,
advertising, social media, educational, or other external use.
Consent to marketing use of photographs is optional and is not a condition of receiving treatment.
13. Respectful Conduct & Right to Refuse Service
SENSE+ is committed to maintaining a professional, respectful, and safe environment for clients
and staff.
SENSE+ reserves the right to refuse, discontinue, or decline future service where reasonably
appropriate, including situations involving:
- abusive, threatening, discriminatory, harassing, or inappropriate behavior;
- repeated violation of store policies;
- safety concerns;
- treatment contraindications;
- refusal to follow reasonable safety instructions;
- suspected fraud or misuse of promotions; or
- circumstances in which SENSE+ determines that continuing the professional relationship is no longer appropriate.
Where treatment has already begun, charges may still apply for services already rendered.
14. Group Reservations & Special Requests
Private event space, group bookings, and semi-private arrangements are subject to availability and
are not guaranteed until confirmed by SENSE+.
Please contact
hello@mysenseplus.com at least
48 hours in advance regarding group bookings
or special requests.
Special deposits, minimum spending requirements, or separate cancellation terms may apply to
private events and group reservations.
15. Marketing Communications
By providing contact information, you may receive appointment reminders, service updates,
account communications, and, where permitted, promotional messages from SENSE+.
Message frequency may vary. Message and data rates may apply.
Clients may opt out of promotional communications at any time using the unsubscribe or opt-out
instructions provided.
Consent to receive marketing communications is not a condition of purchase.
16. Policy Enforcement & Exceptions
SENSE+ may make reasonable exceptions to these policies based on individual circumstances.
Any exception is voluntary, applies only to the specific situation in which it is granted, and does not
waive SENSE+’s right to enforce these policies in the future.
Where any provision of these policies conflicts with applicable law, applicable law will control, and
the remaining provisions will continue to apply to the extent permitted.
SENSE+ reserves the right to update these policies from time to time. The version in effect at the
time of the applicable booking, purchase, or service will apply to the extent permitted by law.
Need Assistance?
For any questions about this Privacy Policy or our privacy practices, please contact us at:
SENSE+ Skincare & Wellness
📧 Email: hello@mysenseplus.com
📞 Phone: 516-666-8588
📍 4 Great Neck Road, Great Neck, NY 11021
mysenseplus.com
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